At Yeleni Therapy & Support, we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.
• how Yeleni Therapy & Support may obtain your personal information
• what information we collect
• how we will use that information
• who we share your information with
• your choices regarding your information we hold
This policy is written in accordance with the Data Protection Act 1998.
Yeleni Therapy & Support is registered under the Act as a Data Controller under number ………………
We collect information in the following ways:
• When you give it to us directly
You may give us your information when you first come to the centre in order to receive a complementary therapy, to sign up for one of our events or workshops, when you contact us to ask about our activities, to tell us your story, order products from us, seek assistance, make a donation to us, fundraise on our behalf, or otherwise give us personal information.
• When you give permission to other parties to share it with us
Your information may be shared with us by independent event organisers, for example the London Marathon or fundraising sites like Just Giving. These independent third parties will only do so when you have indicated that you wish to support Yeleni Therapy & Support with your consent.
• The information we get from other external sources may depend on your privacy settings or the responses you give, so you should regularly check them. For example, you may have provided permission for a company or other organisation to share your data with third parties including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
We may also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.
We use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies for statistical reasons only (i.e. how many visitors to the site etc.) and do not share this info with any other person.
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, credit/debit card details, as well as information relating to your health or personal circumstances.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and may cover health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership.
We would only collect sensitive personal information where there is a clear need to do so such as participation in a challenge event, to ascertain what services are relevant to you or to cater other services and support to you.
Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.
How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.
We do not sell your details to any third parties.
We may share your information with the emergency services in the case of a medical emergency or if we think there is a risk of serious harm or abuse to you or someone else.
When we collect your personal information, we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Yeleni Therapy & Support cannot guarantee the security of any information you transmit to us and you do so at your own risk.
If you’re aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information on our websites.
You can request access to any information we hold about you by contacting our Data Protection Compliance Officer at Yeleni Therapy & Support, 2 Blackfriars Street, Hereford HR4 9HS, email email@example.com, or telephone 01432 342 342. Equally, please let us know of any changes to your personal information.
You can also let us know if you would no longer like to receive communications from us, email firstname.lastname@example.org, calling us on 01432 342 342, or writing to our Data Protection Compliance Officer at the address above.
If you wish to receive information from Yeleni in any way, or to opt out of any communications, please complete the form below: