Cookie/Privacy Policy

At Yeleni Therapy & Support, we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.

This Privacy Policy explains:

• how Yeleni Therapy & Support may obtain your personal information
• what information we collect
• how we will use that information
• who we share your information with
• your choices regarding your information we hold
• and how we use cookies to provide services to you or to improve your use of our websites.

This policy is written in accordance with the Data Protection Act 1998.

Yeleni Therapy & Support is registered under the Act as a Data Controller under number ………………

If you have any questions about this Privacy Policy, please contact our Data Protection Compliance Officer at Yeleni Therapy & Support, 2 Blackfriars Street, Hereford HR4 9HS or email info@yelenisupport.co.uk , or telephone 01432 342 342.

How do we obtain your personal information?

We collect information in the following ways:

When you give it to us directly
You may give us your information when you first come to the centre in order to receive a complementary therapy, to sign up for one of our events or workshops, when you contact us to ask about our activities, to tell us your story, order products from us, seek assistance, make a donation to us, fundraise on our behalf, or otherwise give us personal information.

When you give permission to other parties to share it with us
Your information may be shared with us by independent event organisers, for example the London Marathon or fundraising sites like Just Giving. These independent third parties will only do so when you have indicated that you wish to support Yeleni Therapy & Support with your consent.

You should check their Privacy Policy when you provide your information to understand fully how they will process your information. We may also obtain information about you from a family member or a friend who contacts us on your behalf or if a fundraiser passes on your details to us.

• The information we get from other external sources may depend on your privacy settings or the responses you give, so you should regularly check them. For example, you may have provided permission for a company or other organisation to share your data with third parties including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

We may also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.

We use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies for statistical reasons only (i.e. how many visitors to the site etc.) and do not share this info with any other person.

What information do we collect?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, credit/debit card details, as well as information relating to your health or personal circumstances.

Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and may cover health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership.

We would only collect sensitive personal information where there is a clear need to do so such as participation in a challenge event, to ascertain what services are relevant to you or to cater other services and support to you.

Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.

How do we use your information?

How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.

  • We use your personal information to give you the information, support, services, or products you ask for.
  • We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
  • We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information look into, and respond to, complaints, legal claims or other issues.
  • We use your personal information to claim Gift Aid on your donations.
  • We may use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.
  • We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
  • Direct marketing
    With your consent, we may use your information to send you our quarterly newsletter or, in the future, other communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us.
  • You can let us know if you would prefer not to receive these communications at any time by emailing info@yelenisupport.co.uk or calling us on 01432 342 342, or writing to our Data Protection Compliance Officer at the address above.

Who do we share your information with?

We do not sell your details to any third parties.

We may share your information with the emergency services in the case of a medical emergency or if we think there is a risk of serious harm or abuse to you or someone else. 

When we collect your personal information, we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Yeleni Therapy & Support cannot guarantee the security of any information you transmit to us and you do so at your own risk.

If you're 16 or under

If you’re aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information on our websites.

Accessing and updating your personal information

You can request access to any information we hold about you by contacting our Data Protection Compliance Officer at Yeleni Therapy & Support, 2 Blackfriars Street, Hereford HR4 9HS, email info@yelenisupport.co.uk, or telephone 01432 342 342. Equally, please let us know of any changes to your personal information. 

You can also let us know if you would no longer like to receive communications from us, email info@yelenisupport.co.uk, calling us on 01432 342 342, or writing to our Data Protection Compliance Officer at the address above.

Changes to this policy

We may change our privacy policy from time to time so please check back periodically. 

Privacy Policy dated March 2018.

If you wish to receive information from Yeleni in any way, or to opt out of any communications, please complete the form below: